Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at support@zenbodypulse.com.

Important Notes:

  • Returns must be sent to the address provided by our support team after your request is approved.
  • Items sent back without a prior return request will not be accepted.
  • If your return is accepted, we will send you detailed instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Personal Care Goods: For hygiene reasons, items such as beauty tools (face rollers or gua sha) that have been used cannot be returned.
  • Custom Products: Special orders or personalized items.
  • Hazardous Materials: Flammable liquids or gases.
  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on these items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still be in its original condition and packaging.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your approval and you haven't received your refund, contact us at support@zenbodypulse.com.